Hello, I hope you're all well... Until yesterday, my trailers in the pre-show were working normally... I have it configured to show trailers for movies I don't own, with the intention of discovering new things. But today it stopped working; it only pulls trailers for movies I have in the database, and if I disable the Kodi database option, it doesn't play any trailers at all, it just stays stuck on a black screen. Does anyone have any idea how I can solve this problem? Thank you in advance.

What version of PreShow are you using? Have you tried the different trailer scrapers individually? Are you updating your content?

On 6/6/2026 at 11:01 AM, Matt said:

What version of PreShow are you using? Have you tried the different trailer scrapers individually? Are you updating your content?

Hi, how are you? Thanks for the reply. I'm using version 0.3.2.1. I tested the scrapers, but The Movie Database appears disabled and there's no way to activate it. I find it strange because it worked perfectly until last week.

Has the scraper been disabled in settings?

Hey! im having the exact same problem right now, it started when my 2 trailers where just showing 1 trailer, so I looked in my settings and nothing worked, I adjust some of the settings and now it won't show anything, just a black screen and then it goes to the next sequence. I redid all the settings to default which didn't seem to work, I reinstalled the YouTube plugin and logged in. And all my scrappers are the same as the ones you haven shown above, also updated my content and check for a preshowexperience update. Ill add my pastebin here if it would help someone figure out what's wrong!

https://pastebin.com/LMCV70z5

Looking at the log, your sequence doesn't have a scraper set. They need to be turned on in the settings and set in the sequence.

info <general>: [- PreShow Experience -] (API): scrapers: ''

Here's what mine looks like:

info <general>: [- PreShow Experience -] (API): scrapers: 'TMDB'

Also, I did find that the IMDB scraper is broken. I am unfortunately not sure if it fixable or not.