understanding problem to setup Preshow ( Nexus 20.2 ZDMC )

[mike413muo]

Good morning

I've been following your tutorial for the long time I've been waiting for ex Cinemavision compatibility with my zdmc x20 pro but unfortunately it didn't work there's a problem!! could you make a little video of the tutorial for more understanding? I explain myself you say that at the beginning an action is necessary before the first interaction for me it is the '' Courtesy '' and afterwards I would like to put '' Trailers Outro '' before launching my film so my question is do I have to put back an action before ''Trailers Outro'' and after this sequence I have to put back a action ''Zidoo-EnablePlayer.pseaction'' before the movie? in short I need you to finalize my sequence!! I forgot to say that on my Synology NAS I created a directory called ''PreShow Experience'' in which I copied the subdirectories that I had in my cinemavision is that correct? and under the action directory I put the two *.pseaction files thanks again for your help mike

[Matt]

@mike413muo What Zidoo box do you have?

Go into your settings and then player and turn off "use external player."  Then test your sequence and see if your sequence plays.  If so, I'll provide some next steps.  If not, then we'll need to figure out what else is going on.

Let me know.

[mike413muo]

Good morning

First of all thank you for answering me (my message and translated by google translate because I speak French (Switzerland) and not English sorry again

My Setup

Zidoo x20 pro with nexus 20.2 installed on it

I use a Synology NAS to play my movies and for the "Preshow experience" directory
(see screenshot attached to my email) should the ''preshow experience'' directory be on my Zidoo and not on my NAS?

I followed your advice I disabled the external player in my zidoo

I restarted my configuration of my sequence

- I created the Action Zidoo-DisablePlayer.pseaction
- Then Courtesy
- Then Theater Outro
- Then action Zidoo-EnablePlayer.pseaction
- Then Features

I activated these 5 buttons (see attached screenshot) and at the bottom right it is written in red '' inactive '' why?

After I wanted to save the sequence by putting auto-select (active) and show in dialog (inactive)

At this time I have an error that appears see (see attached screenshot)

So I wanted to test the sequence and I get a read failure message...

Here I have told you everything!

And thanks again for your help Mike

[Matt]

The first 5 modules have been disabled, not activated.  It is the opposite of what you want.

I don't think that PreShow has the correct permissions to write to your Synology NAS. Maybe it is read, but not write.  This needs to be fixed before we can move on to anything else.  Without a saved sequence, you can't do much with it.  

Your content folder shows that it isn't set up properly.  When you select the location for your content folder, PreShow should create the following subfolders:

• Actions
• Audio Format Bumpers
  • Auro-3D
  • Datasat
  • Dolby Atmos
  • Dolby Digital
  • Dolby Digital Plus
  • Dolby TrueHD
  • DTS
  • DTS-HD Master Audio
  • DTS-X
  • Other
  • THX
• Music
• Ratings Bumpers
  • BBFC
  • DEJUS
  • FSK
  • MPAA
• Sequences
• Themes
• Trailers
• Trailers
• Video Bumpers
  • 3D Intro
  • 3D Outro
  • Countdown
  • Courtesy
  • Feature Intro
  • Feature Outro
  • Intermission
  • Short Film
  • Theater Intro
  • Theater Outro
  • Trailers Intro
  • Trailers Outro
  • Trivia Intro
  • Trivia Outro

Since those folders aren't there, it indicates that your system can't write to the content folder.

This link may help with that:
https://kb.synology.com/en-global/DSM/help/DSM/AdminCenter/file_share_privilege?version=7

If you can't figure that out, I would then try moving your PreShow content folder to your Zidoo may fix that.  

-------------------------

Les 5 premiers modules ont été désactivés, non activés. C'est le contraire de ce que vous voulez.

Je ne pense pas que PreShow dispose des autorisations nécessaires pour écrire sur votre Synology NAS. Peut-être qu'il est lu, mais pas écrit. Cela doit être corrigé avant de pouvoir passer à autre chose. Sans une séquence enregistrée, vous ne pouvez pas en faire grand-chose.

Votre dossier de contenu indique qu'il n'est pas configuré correctement. Lorsque vous sélectionnez l'emplacement de votre dossier de contenu, PreShow doit créer les sous-dossiers suivants :

• Actions
• Audio Format Bumpers
  • Auro-3D
  • Datasat
  • Dolby Atmos
  • Dolby Digital
  • Dolby Digital Plus
  • Dolby TrueHD
  • DTS
  • DTS-HD Master Audio
  • DTS-X
  • Other
  • THX
• Music
• Ratings Bumpers
  • BBFC
  • DEJUS
  • FSK
  • MPAA
• Sequences
• Themes
• Trailers
• Trailers
• Video Bumpers
  • 3D Intro
  • 3D Outro
  • Countdown
  • Courtesy
  • Feature Intro
  • Feature Outro
  • Intermission
  • Short Film
  • Theater Intro
  • Theater Outro
  • Trailers Intro
  • Trailers Outro
  • Trivia Intro
  • Trivia Outro

Étant donné que ces dossiers ne sont pas là, cela indique que votre système ne peut pas écrire dans le dossier de contenu.

Ce lien peut vous y aider :https://kb.synology.com/en-global/DSM/help/DSM/AdminCenter/file_share_privilege?version=7

Si vous ne pouvez pas comprendre cela, j'essaierais alors de déplacer votre dossier de contenu PreShow vers votre Zidoo pour résoudre ce problème.

[mike413muo]

Good morning

First of all thank you for answering me (my message and translated by google translate because I speak French (Switzerland) and not English sorry again

My Setup

Zidoo x20 pro with nexus 20.2 installed on it

I use a Synology NAS to play my movies and for the "Preshow experience" directory
(see screenshot attached to my email) should the ''preshow experience'' directory be on my Zidoo and not on my NAS?

I followed your advice I disabled the external player in my zidoo

I restarted my configuration of my sequence

- I created the Action Zidoo-DisablePlayer.pseaction
- Then Courtesy
- Then Theater Outro
- Then action Zidoo-EnablePlayer.pseaction
- Then Features

I activated these 5 buttons (see attached screenshot) and at the bottom right it is written in red '' inactive '' why?

After I wanted to save the sequence by putting auto-select (active) and show in dialog (inactive)

At this time I have an error that appears see (see attached screenshot)

So I wanted to test the sequence and I get a read failure message...

Here I have told you everything!

And thanks again for your help Mike

[mike413muo]

hello here is my answer it's funny I can't write following your message...

 

thank you for this info I will try to see the link of the tutorial but for information when I was under Kodi 17.6 (not on ZDMC Zidoo) the cinemavision addon worked while the files were already on the NAS so it's really weird I'm watching and come back to you thank you again for your help!!

[mike413muo]

Good morning

I checked the authorizations on my synology and everything is ok and as already mentioned in our exchanges it worked with cinemavision so the access rights must be ok

I put the screens of my configuration now as you see auto select is active

We agree that for the configuration for a Zidoo I must go to the action that I create and put in the path at the beginning of my sequence the command which is in the Actions directory '' Zidoo-DisablePlayer.pseaction ''

Then after I put my directory '' Courtesy ''
Then my ''Trailers Outro'' directory
Then new Actions command '' Zidoo-EnablePlayer.pseaction ''
Then finally Feature

After I saved under preshowexperience.default2D

I wanted to play to test the sequence and I receive a message

"PreShow Experience error" and it tells me to check the log for more info!! what newspaper?

Here is where I am now and thank you again for the time you take to help me

Mike

 

Small clarification I put my personal trailers that's why I deactivated the trailers etc etc

[Matt]

I still believe this is because PreShow can't write data to the NAS location you've selected. 

Please install Kodi Logfile Uploader from the Programs section of the Kodi repository and send me a link to the log file of when you experienced the issue.

[mike413muo]

I installed Kodi Logfile Uploader then I redid the command to launch preshow and after I went back to Kodi Logfile Uploader and it tells me that there is no error !! so I send you the log that I found in my zidoo thank you again for your help Olivier

 

[mike413muo]

this is my log

 

[Matt]

Just want to let you know that I have a copy and removed your log.  It may not matter, but I don't want someone's settings visible on the site for others to see in case there's something that you wouldn't want shared.

[Matt]

I've read through your log and it looks like you have at least been able to save sequence.

Here are the highlights of the log:

• Action module is disabled.
• Courtesy video bumper is disabled.
• Trailers Outro video bumper is disabled.
• Action module is disabled.
• Feature module is disabled.
• Trivia Intro has no matching content.
• Trivia Outro has no matching content.
• Theater Intro has no matching content.
• Trailers Intro has no matching content.
• Trailers are set to directory.  It tried to select the Sponsors folder and Feature Outro, which I don't think are what is intended.
• Feature Outro has no matching content.
• Theater Outro has no matching content.

This matches that I see in your screen shot, based on the disabled modules.

My recommendation would be to go into the sequence and create a new sequence.  Add 1 video bumper module and 1 Feature module.

For the video bumper, set the type to single file.  Go in and manually select a single video file.  This will make sure you have content to show.

Then in the feature module, change the settings for Rating Bumper to none.

Save this sequence as a new name.  Then try to play it and see what happens.  Let me know the outcome and we'll go from there.