Support

I’ve completely uninstalled PreShow Experience and reinstalled. I’ve made sure the Youtube plugin is installed. I’ve enabled all sources and ran content updates several times. I start with a new blank sequence, put in a trailers module - set it to 3 trailers. Do a “preview” - it turns the screen black and then returns. I’ve uninstalled and reinstalled the Youtube plugin as well. I’m out of ideas unless someone can tell me that this is just broken for now?

Hello, I love this addon but I cannot get it to work properly for me. I have a simple setup with a random intro video, three trailers, audio bumpers, then the feature. My problem lies with the trailers. Whenever I run PSE, it plays the intro video then attempts trailer playback. However, this stutters, then freezes mid-frame, then it simply crashes the trailer and tries again with the next one. This happens so often that I have temporarily abandoned the addon until I can work out what's causing this and fix it. My YouTube addon and my InputStream adaptive are all up-to-date and my playback device is a Vero 4k+, running OSMC on Linux. For PSE, I am running t…

Hi, is it possible for a curtain to open and the Movie to start immediately in a transition?

My Nvidia Shield is set to begin a screensaver when there’s no activity for more than 5 minutes. If I have Trivia play for more than 5 minutes the screensaver will activate during the trivia sequence. I can just change the Shield settings to never go to sleep or make sure it’s longer than the trivia, but just wanted to bring it up in case it’s an easy fix.

Hello, I have migrated from CV running on Matrix to Omega. I have everything setup, but for some reason if the Trivia module is active in the sequence, the sequence will not play, and only a black screen is displayed. I checked the KODI log but nothing looks wrong. I am using the trivia files migrated over from CV, so I am assuming those are compatible? thx

Trivia not showing on PSE - plays intro then outro videos but skips the images of the Trivia. I downloaded the different packs from PSE site. I made sure that the packs are under the Trivia folder. I noticed that the file naming is not the same between each pack. I tried different packs and none worked. I then changed the naming to follow the instructions Filename requirements Question images must end with _q. Answer images must end with _a. Clue images must end with _c(#1-9). Fact images can't end with q, a, or _c#. And that did not work either. What can I try next? Thanks

I've got 3 minutes of trivia with music randomly selected from a folder playing at 75% volume. What's happening is that at the 3 minute mark, there's an audible bump in volume on the music (sometimes just for a split second, sometimes it maintains the higher volume), and trivia hangs on whatever slide it's on. I remember in testing for getting CV to work with an earlier version of Kodi, there was something similar, but I can't quite remember the circumstances. Will update as I gather more information. Sequence runs fine without music...this does seem familiar... Just ran through again and was able to tail logs and see what was going on. Her…

Good morning I've been following your tutorial for the long time I've been waiting for ex Cinemavision compatibility with my zdmc x20 pro but unfortunately it didn't work there's a problem!! could you make a little video of the tutorial for more understanding? I explain myself you say that at the beginning an action is necessary before the first interaction for me it is the '' Courtesy '' and afterwards I would like to put '' Trailers Outro '' before launching my film so my question is do I have to put back an action before ''Trailers Outro'' and after this sequence I have to put back a action ''Zidoo-EnablePlayer.pseaction'' before the movie? in short I need you to …

Forgive me if this is a stupid question I am coming from cinemavision. What is the difference between content in Sponsors directory compared to Commercials . Also what type of content goes in PreShow directory.