The feature is automatically skipped after 6 seconds. Not sure why this is happening.

Share a log and I'll try to help. To share a log, close out of Kodi and then reopen it.

Play a feature with Preshow.

Then go into the PreShow settings and scroll down in the general tab until you see "paste my kodi.log to pastebin." Click that and then click "current." Next, click Show QR code and use your phone to get the link to the pastebin page.

You can either share that in this thread or send me a direct message through the site with it.

I tried to update Kodi to 21.2, which seems to have fixed the issue with Feature, but Trivia doesn't seem to work. When checking the log, it seems to have this error. This repeats for all Trivia files I have in my directory.

1. 2025-04-17 22:43:06.344 T:7800 info <general>: [- PreShow Experience -] (API): Processing trivia: CapBraveNewWorld4.png

2. 2025-04-17 22:43:06.345 T:7800 error <general>: XFILE::CDirectory::GetDirectory - Error getting D:\Cinema Vision\Trivia\CapBraveNewWorld4.png

I have sent the entire log as a message

The feature issue keeps recurring from time to time.

Log - https://pastebin.com/FX19pKG8

Hi,

any News regarding this? I seem to have the same issue. Features are skipping randomly no matter which content is played. SDR, HDR etc can happen with any content.

I am using HTPC on Windows 10 with latest Kodi 21.2 version.

Anything I can share to help fixing this?

Thanks 🙏

I've been travelling for work and just got home yesterday, so I haven't had any time to look into this. The previous log didn't show any errors related to PreShow. The only thing the log gives is:

1. warning <general>: CRendererHQ::CheckVideoParameters: chosen scaling method 1 is not supported by renderer

2. warning <general>: CVideoPlayerVideo::OutputPicture - timeout waiting for buffer

I'm not saying that is what is causing the issue, just that they are the only clues that we currently have. I read a few posts about DXVA causing a similar issue. Here's a link to 1 of the posts.

Hi,

many thanks for reverting back. I tried disabling DXVA but the issue still happens.
Please find a debug log attached. Sorry for sending a ZIP Archive, but pastebin doesnt seem to allow more than 512KB.

The problem happened when the TRON Ares Trailer started. It started for a second or two and than was skipped to the next trailer (Fantastic Four).

Hope this helps a little bit.

Let me know if I can do more!

REgardskodi.zip

@suchmich1983
There are some errors for jellyfin and a random youtube one, but I'm not seeing an exact cause from the logs. I'll try to set up a windows box to test and will respond back with any findings.

I've tested this on Windows 11 (I don't have anything with Windows 10) a few times and haven't encountered any issues with playback. No one in the Discord channel is reporting these issues, so my best guess is it is computer specific.

I'll post back if I get any new suggestions.

Usualy, I am using madVR with MPC-HC as external player launching Files from KODI.

If PreshowExperience is used, than KODI is using internal player as configured in playercorefactory.xml in userdata folder.

Dont know if this might play any role?

Hi,

I played around today again but even with starting with a brand new installation and sequence from scratch it’s still happening. I also have resetted all the settings

it’s not related to a specific Video. It can happen with a trailer or a commercial video. Sometimes it happens once in a sequence, sometimes it does happen multiple times.

It also doesn’t matter if I disable the actions I am using. And it’s also happening if I put the content directory locally on drive C:

So I am out of ideas to be honest. Do you have any suggestions? If not, I thank you guess I need to drop PSE :(

Thanks

Christian

And one extra info.

I dropped external Player and just used Kodi internal Player. It’s only happening to the internal Player!

Seems I am not alone:

https://preshowexperience.com/forums/topic/1588-having-trouble/

Could it be the Skin? Using Aeon Nox. I also had the feeling that, between each video PSE also tries to play something else!? Maybe some “loading or working” info?

https://preshowexperience.com/forums/topic/441-skins-for-preshow-experience/#comment-698

No it isn’t the skin as well. I used Kodi default skin now. I can see loading/busy icon between the videos.

It’s strange. On my shield I did not have any of these issues. 🤷🏼‍♂️

I have disabled “allow skipping” in the settings now and so far it looks like it is working fine now 👍

Edited May 25May 25 by suchmich1983

On 5/25/2025 at 2:05 PM, suchmich1983 said:

Seems I am not alone:

https://preshowexperience.com/forums/topic/1588-having-trouble/

I don't know that this has anything to do with your issue.

On 5/25/2025 at 2:14 PM, suchmich1983 said:

Could it be the Skin? Using Aeon Nox. I also had the feeling that, between each video PSE also tries to play something else!? Maybe some “loading or working” info?

https://preshowexperience.com/forums/topic/441-skins-for-preshow-experience/#comment-698

The loading/busy icons are part of the skin. Some skins have options to remove that. The functionality shouldn't affect how the videos play.

On 5/25/2025 at 3:57 PM, suchmich1983 said:

No it isn’t the skin as well. I used Kodi default skin now. I can see loading/busy icon between the videos.

It’s strange. On my shield I did not have any of these issues. 🤷🏼‍♂️

I have disabled “allow skipping” in the settings now and so far it looks like it is working fine now 👍

The "allow skipping" functionality adds a blank video before and after every video so that when you hit next/previous chapter PreShow can see that and jump to the next item in the queue. Turning that off removes those videos, but I don't think it should affect whether a video plays or not.

17 hours ago, Matt said:

The "allow skipping" functionality adds a blank video before and after every video so that when you hit next/previous chapter PreShow can see that and jump to the next item in the queue. Turning that off removes those videos, but I don't think it should affect whether a video plays or not.

But it seems it does. Please see the other thread with external player.

So enabled:

I have sporadic skips during trailers, bumpers and commercials etc, but feature works.

When disabled:

Trailers, commercials and bumpers etc work without sporadic skips. But feature is stopped after few seconds, always!